Engineer Intermed, IT Systems

Jobs in this group are typically responsible for managing the university's technology infrastructure and services. They handle system maintenance, support, and cybersecurity to ensure technology resources are reliable and secure.

These roles are responsible for designing, developing, and optimizing the university's IT systems architecture. They work on long-term planning, creating scalable and efficient systems that meet the evolving needs of the institution, creating and maintaining complex systems and solutions to meet specific needs or solve problems. These roles encompass a range of activities from conceptual design to implementation and optimization, ensuring that systems operate efficiently and effectively.

Engineer, Intermediate - IT Systems

The Engineer, Intermediate - IT Systemsprovides expert, hands-on and remote support for Apple (macOS, iOS) and Android devices across UVA Healthand UVA Community Health. This role plays a key part in ensuring reliable mobile connectivity, strong device security, and an exceptional end-user experience through effective management of macOS environments, enterprise mobile systems, and carrier relationships.

Key Responsibilities

• Provide advanced troubleshooting and technical support for macOS, iOS, and Androiddevices, addressing hardware, software, and connectivity issues both in person and remotely.
• Manage and resolve tasks, incidents, and service requestswithin the ServiceNow ITSM platform, maintaining timely and accurate communication with customers.
• Coordinate workwith internal IT teams, external vendors, and service providers to ensure seamless delivery of mobile and Apple support services.
• Collaborate with cellular carriersto audit services, validate billing, and align carrier configurations with enterprise Mobile Device Management (MDM)standards.
• Administer and maintain enterprise MDM platformsincluding Ivantiand Intune, ensuring compliance with UVA Health's security, privacy, and configuration policies.
• Provide on-site and remote customer support, ensuring a consistent, high-quality experience for clinical and administrative users.
• Develop and deliver individual and group training sessionsto enhance user proficiency and adoption of mobile and Apple technologies.
• Travel occasionally to remote clinics to deliver onsite service and support.
• Participate in a rotating on-call schedule(including evenings and weekends) to support critical operations and ensure system availability.

Why Join Us

As a member of UVA Health's dynamic IT team, you'll have the opportunity to :

MINIMUM REQUIREMENTS :

Education : Bachelor's degree

Experience : 3 years relevant experience. Relevant experience may be considered in lieu of a degree.

Licensure : Valid Virginia Driver's License required

PHYSICAL DEMANDS :

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Position Compensation Range : $32.62 - $65.25 Hourly

Benefits

Comprehensive Benefits Package : Medical, Dental, and Vision Insurance

Paid Time Off, Long-term and Short-term Disability, Retirement Savings

Health Saving Plans, and Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions / procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.