Talent.com
Branch Customer Service Rep - Charleston
Branch Customer Service Rep - CharlestonThe Auto Club Group • Charleston, SC, United States
Branch Customer Service Rep - Charleston

Branch Customer Service Rep - Charleston

The Auto Club Group • Charleston, SC, United States
3 days ago
Job type
  • Full-time
Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Why Choose a Career with the AAA The Auto Club Group (ACG)

  • Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees
  • You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path :

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as :

  • Other Branch positions - Field Insurance Sales Agent, Travel Agent or
  • Other Departments such as :
  • Call Centers (ERS, Sales and Service, etc.)
  • Automotive Services
  • Claims
  • Underwriting and more
  • A DAY IN THE LIFE of a Branch Customer Service Representative

    The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

  • Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
  • Generate leads, update members on travel and insurance specials, and provide travel information
  • Respond to customer inquiries and refer to senior staff or agent when appropriate
  • Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance / depository transfers and balancing cash drawer
  • Receive and resolve member / customer complaints and seek assistance from management in complaint resolution when appropriate
  • Provide administrative support to the travel and / or insurance sales staff during peak periods
  • Conduct outbound promotional calls for insurance and / or travel products
  • Other duties as assigned
  • HOW WE REWARD OUR EMPLOYEES

    Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

    ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more
  • WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

    Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Working in a customer focused environment
  • Providing customer focused service and timely solutions to problems
  • Microsoft Office applications
  • Taking personal responsibility in seeking solutions to problems
  • Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
  • Successful candidates will possess :

  • Passion and enthusiasm for working with people
  • Basic mathematical calculations to accurately perform monetary transactions
  • Communicate effectively (verbal and written) with others in a work environment
  • Work effectively in a team environment
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Work under pressure in a high volume, fast paced customer service environment
  • Work irregular hours including holidays and weekends (may include community events)
  • Work Environment

    This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Create a job alert for this search

    Customer Service Rep • Charleston, SC, United States

    Related jobs
    Independent Medical Device Sales Rep (Charleston County)

    Independent Medical Device Sales Rep (Charleston County)

    VayuClear Inc. • Charleston County, SC, US
    Part-time
    Independent Spine & Surgical Sales Representative (Agency or Individual).VayuClear is a growing medical device company focused on improving patient and staff safety in the operating room.VORTEX Sur...Show more
    Last updated: 10 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Dunhill Staffing Systems • Charleston, SC, United States
    Full-time
    Our client has grown consistently since entering the Charleston market 10+ years ago and they are looking to add a new.Customer Service Representative. You will work alongside other CSRs as part of ...Show more
    Last updated: 7 days ago • Promoted
    Sales and Service Rep (Hourly)

    Sales and Service Rep (Hourly)

    CleanHarbors • North Charleston, SC, US
    Full-time
    Sales And Service Route Driver Trainee.Safety-Kleen in North Charleston, SC is seeking a Sales And Service Route Driver Trainee. This role will train to drive a Class B box truck to provide onsite s...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service / Sales

    Customer Service / Sales

    Home Depot (Retail) • Charleston, SC, US
    Full-time
    Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...Show more
    Last updated: 30+ days ago • Promoted
    Inside Sales Rep - ROS

    Inside Sales Rep - ROS

    United Rentals • Ladson, SC, United States
    Full-time
    If you'd like the chance to make your mark with the world's largest equipment rental provider,.As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with re...Show more
    Last updated: 11 days ago • Promoted
    Customer Service Representative (Charleston)

    Customer Service Representative (Charleston)

    The Ben Silver Corporation • Charleston, SC, United States
    Full-time
    The Ben Silver Corporation, a fine apparel retailer based in Charleston, is seeking a Customer Service Representative to assist customers by phone, email, and in-store at our offices located at 149...Show more
    Last updated: 17 hours ago • Promoted • New!
    Premier Private Banking Service Rep I

    Premier Private Banking Service Rep I

    SouthState Bank, N.A. • Charleston, SC, United States
    Full-time
    The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financ...Show more
    Last updated: 3 days ago • Promoted
    Commercial Roofing Service Manager - Charleston, SC

    Commercial Roofing Service Manager - Charleston, SC

    NATIONS ROOF LLC • Charleston, South Carolina, United States, 29418
    Full-time
    Quick Apply
    Nations Roof is one of the largest award winning National Commercial Roofing Contractors in the US.We were founded to give today's businesses a clear choice for trustworthy cost-effective roofing s...Show more
    Last updated: 1 day ago
    Charleston - Trash Service Partner

    Charleston - Trash Service Partner

    Fetch • North Charleston, South Carolina, United States, 29405
    Full-time
    Charleston - Trash Service Partner.Get paid by the job, not the hour! Your efficiency is rewarded, not punished.Valet Trash by Fetch is the smartest way to earn while picking up trash!.Like to get...Show more
    Last updated: 21 days ago
    Customer Service Representative

    Customer Service Representative

    Gerald's Tires & Brakes • Charleston, SC, US
    Full-time
    Customer Service Representative.Gerald's Tires & Brakes in Charleston, SC is looking to hire a full-time Customer Service Representative to assist customers when they visit the shop.Are you a peopl...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Brookfield Properties • Charleston, SC, US
    Full-time
    Customer Service Representative.Charleston - 997 Morrison Drive, Suite 402.At Maymont Homes, our success starts with putting residents first. We're expanding to bring clean, safe, attractive, and af...Show more
    Last updated: 30+ days ago • Promoted
    Retail Lead Generation - North Charleston

    Retail Lead Generation - North Charleston

    ARS / Rescue Rooter • North Charleston, SC, US
    Full-time
    Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service. Commission on top of hourly rate.P...Show more
    Last updated: 30+ days ago • Promoted