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Customer Service Representative
Customer Service RepresentativeAmeriVet Veterinary Partners • Portsmouth, NH, US
Customer Service Representative

Customer Service Representative

AmeriVet Veterinary Partners • Portsmouth, NH, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative (CSR) Position

At Lafayette Animal Hospital, we believe every pet deserves compassionate, high-quality care and every client deserves to feel supported by a friendly, knowledgeable team. We're a busy, small-animal practice in the heart of Portsmouth, NH, with a dedicated staff that values teamwork, positivity, and a great sense of humor.

Position Overview : We're looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets.

Compensation : $18.00 - $20.00+ / hour based on experience

Key Responsibilities :

  • Greet clients and their pets with warmth and professionalism
  • Answer phone calls, schedule appointments, and manage client communications
  • Check clients in and out for appointments and procedures
  • Process payments and maintain accurate records
  • Support the medical team by coordinating client needs and ensuring smooth workflow
  • Maintain a clean, welcoming reception area

Qualifications :

  • Previous customer service or veterinary experience preferred (but not required)
  • Excellent communication and multitasking skills
  • Friendly, empathetic, and calm under pressure
  • Comfort with computers and scheduling software
  • A genuine love for animals and commitment to client care

    • What We Offer :

  • Competitive hourly pay
  • Health, dental, and vision insurance options
  • Paid time off and holidays
  • Staff pet care discounts
  • Opportunities for growth within a supportive, team-oriented environment
  • Flexible schedule - 4 day work week with rotating Saturday shifts

    • Requirements :

  • HS Diploma or educational equivalent
  • Preferred : Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
  • Preferred : One year of customer service representative experience
  • Preferred : Knowledge of veterinary medical terminology and procedures
  • Rotating Saturday shifts are mandatory
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    Customer Service Representative • Portsmouth, NH, US