ServiceNow ITSM ConsultantZencon Group Inc. • Jefferson City, MO, US
ServiceNow ITSM Consultant
Zencon Group Inc. • Jefferson City, MO, US
1 day ago
Job type
- Full-time
Job description2+ years’ experience with ServiceNow and ITSM. Knowledge of ITIL 4 framework . Strong experience with ServiceNow CSDM and module customization. Excellent communication and stakeholder engagement skills. Experience working in state or government IT environments preferred.
Job Description
ServiceNow ITSM Consultant
Overview
We are seeking a ServiceNow ITSM Consultant to support ITSM modernization efforts. The role requires expertise in implementing ServiceNow modules, aligning with the CSDM v4.0 framework , and applying ITIL 4 practices for service delivery.
Key Responsibilities
- Lead and manage ServiceNow ITSM projects.
- Configure and customize key ServiceNow modules : CMDB, Incident, Problem, Major Incident, Change, and Request Management.
- Implement and maintain the CSDM v4.0 or higher framework .
- Conduct technical design reviews and configuration verifications.
- Create project documentation, workflows, and architecture diagrams.
- Provide training content and support go-live readiness.
Required Qualifications
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