Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockNorth Ridgeville, OH, US
5 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Team Leader • North Ridgeville, OH, US

    Related jobs
    • Promoted
    Member Team Lead

    Member Team Lead

    WalmartSheffield Lake, OH, US
    Full-time +1
    Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and pr...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Applewood CentersSullivan, OH, US
    Full-time
    Under the supervision of the Mobile Response Stabilization Program Manager, the Licensed Shift Supervisor will take and assign crisis calls from the 24 / 7 hotline to have clinicians respond face to ...Show moreLast updated: 16 days ago
    • Promoted
    Licensed Crisis Therapist : Mobile Response and Stabilization Services

    Licensed Crisis Therapist : Mobile Response and Stabilization Services

    Applewood CentersAvon Lake, OH, US
    Full-time
    The MRSS Licensed Crisis Therapist will provide mobile response and stabilization services to youth (age 2-20) and families who have called the crisis hotline with a family identified crisis.The MR...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member

    Team Member

    Arby'sSouth Euclid, OH, US
    Part-time
    Think about it you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •. Best in Class Training & Continuous Learning.Journey Wellbeing S...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead

    Team Lead

    Tempur SealyCleveland, OH, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 30+ days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzAvon Lake, Ohio, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 26 days ago
    • Promoted
    Team Leader

    Team Leader

    Tractor SupplyAkron, OH, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show moreLast updated: 30+ days ago
    • Promoted
    Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Applewood CentersAvon Lake, OH, US
    Full-time
    At Applewood, we prioritize our employees and their wellbeing.We provide competitive benefit options to our employees and their families, including domestic partners. Comprehensive health and Rx pla...Show moreLast updated: 4 days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockCleveland, OH, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 5 days ago
    • Promoted
    Leadership Development Program Associate

    Leadership Development Program Associate

    Pursuit AerospaceCleveland, OH, United States
    Full-time +1
    Founded on a commitment to relentless, continuous operational improvement and extraordinary customer service, we at Pursuit Aerospace pride ourselves on competitive cost structures, exceptional on-...Show moreLast updated: 29 days ago
    • Promoted
    Child Group Therapist

    Child Group Therapist

    Bellefaire JCBAvon Lake, OH, US
    Full-time
    The salary for this is $50,000 for full-time employees with a $2,000 sign on bonus.At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our emplo...Show moreLast updated: 3 days ago
    • Promoted
    Team Leader

    Team Leader

    H&R BlockMedina, OH, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 5 days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeAvon Lake, OH, US
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 3 days ago
    • Promoted
    Shift Leader – Food Service Team Member

    Shift Leader – Food Service Team Member

    Applebee'sStrongsville, OH, US
    Full-time +1
    Applebee's Grill + Bar - Strongsville is looking for enthusiastic individuals to join our team in Strongsville, OH as full time or part time Shift Leaders. If you like working in a fast paced, fun e...Show moreLast updated: 3 days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataAvon Lake, OH, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 3 days ago
    • Promoted
    Wireless Retail Sales Associate

    Wireless Retail Sales Associate

    SPECTRUMAvon Lake, OH, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 3 days ago
    • Promoted
    Retail Sales Associate

    Retail Sales Associate

    SPECTRUMAvon Lake, OH, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 3 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockLakewood, OH, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 5 days ago