Content Supply Chain (CSC) Process Optimization Manager Analyst

Job Title : Content Process Optimization Manager

At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

You must be able to work in one of the following SAP offices : Bellevue, WA / Newtown Square, PA / New York City or Canada. Relocation is not provided.

You must be experienced with "Content Supply Chain" (CSC). We are seeking a highly-skilled Content Process Optimization Manager to join the Content Experiences organization in Global Marketing and lead the ongoing optimization, automation, and enhancement of our content workflows. As SAP transforms its Content Supply Chain over multiple years, this role ensures the processes, tools, and user experiences continue to evolve, scale, and deliver value.

What You'll Do

• Own end-to-end evaluation and optimization of content workflows, ensuring processes stay efficient, scalable, and aligned with business goals.
• Monitor and analyze how existing processes and tools perform; collect feedback from users and stakeholders to identify friction points or bottlenecks.
• Propose and lead enhancements, retooling, or automation (in partnership with IT / engineering) to simplify workflows, reduce manual effort, and increase speed.
• Translate process input into tool requirements; ensure tool features support optimal user experiences and embed process logic (not just tool mechanics).
• Maintain and update process documentation and standards, ensuring they reflect best practices and the latest improvements.
• Develop enablement materials (guides, playbooks, tutorials) that make updated workflows accessible and usable for content teams.
• Lead training sessions and adoption efforts to help teams internalize new or improved workflows.
• Serve as liaison with IT (e.g. CPIT) to manage process documentation in platforms like LeanIX, Signavio, or similar systems.
• Ensure processes and tools remain coordinated across functional silos (content, marketing ops, creative, localization, etc.).
• Conduct periodic reviews and audits of process health (compliance, usage, efficiency) and recommend further refinements.

What You Bring

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of equal employment opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Careers@sap.com.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 100000 - 170000 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.

For a summary of SAP benefits and eligibility requirements, please reference this link : SAP North America Benefits.

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.