Sun Com Mobile Cluster Manager

General Purpose of Position :

The Cluster Manager (CM) is responsible for overseeing several retail locations and supervising multiple Retail Store Managers.

These responsibilities include driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives and applying company policies throughout the district.

The Cluster Manager are ultimately responsible for ensuring the highest level of customer service throughout their stores by constantly improving the capability of their team.

A Cluster Manager is a role model, leader, solves problems, makes informed decisions and leads the workforce wisely in order to achieve maximum results.

The CM must demonstrate strong leadership skills and develop, implement and manage programs and processes.

Sales

• Demonstrate to other employees how to achieve and exceed sales targets.
• Assist with keeping district team up to date on industry, carrier and company changes.
• Coordinate sales promotion activities.
• Oversee preparation of merchandise placement and displays.
• Help solve problems that affect the stores service, efficiency, and productivity.
• Conducts one on one monthly performance reviews with all location employees to build more effective communications, to identify training and development needs and to provide insight for the improvement of Solution Specialist activity and performance
• Ensure staff is selling utilizing the proper steps to a quality and complete sale
• Provide up to date industry and carrier specific information to sales team

Operations

Personnel Management

Communications & Public Relations

Other duties and responsibilities :

Skills and Competencies :

Supervisory Responsibilities : Responsible for supervising and managing the store Retail Store Managers

Experience :

Job Requirements :

Working conditions :

Physical Effort : Position requires moderate physical activity; requires handling of average-weight objects up to 30 pounds, or standing for long periods of time (more than 9 hours per day).