Join the BrightKey team as a Mail Services Manager. The Mail Services Manager is responsible for overseeing daily operations of the corporate mailroom and front office support functions in a large corporate environment. This position manages a team of 46 employees who handle mail distribution, shipping / receiving, receptionist coverage, and general administrative support. The ideal candidate will be a hands-on leader with strong organizational, communication, and multitasking skills who can balance management responsibilities with day-to-day operational work.
Compensation & Benefits :
- Salary Range : $55,000 - $65,000 annually
- Company offers Medical, Dental, Vision and additional insurance options
- Participation in company 401k program
- Paid holidays and paid time off
Location & Hours :
On-site in Clayton, MOMonday through Friday (first shift / full-time)Daily Schedule : 8 : 00am 5 : 00pm (may vary)Key Requirements for the Mail Services Manager Position :
35 years of experience in mailroom, facilities, or office services management.Experience working in a mailroom, including sorting, screening, and metering mail and packages.Prior supervisory or team leadership experience required.Experience in a large corporate or multi-department office environment preferred.Excellent customer service skills and the ability to work with a high degree of professionalism.Additional Requirements for the Position :
Strong leadership and communication skillsExcellent organizational and time management abilitiesProficiency with office and mailroom technologies (postage meters, tracking systems, Microsoft Excel and Outlook)Retail and / or POS (point of sale) experience is preferred but not requiredAbility to lift and move packages up to 75lbs as neededResponsibilities of the Mail Services Manager :
Team Leadership
Supervise and support a team of mailroom, reception, and administrative staff.Provide training, coaching, and performance feedback to ensure high-quality service delivery.Schedule and assign daily tasks to ensure coverage and workflow efficiency.Foster a positive, customer-focused team culture.Mailroom Operations
Oversee all incoming and outgoing mail, packages, and courier deliveries.Ensure timely sorting, distribution, and delivery of mail throughout the corporate office.Manage relationships with postal and delivery vendors (e.g., USPS, FedEx, UPS).Monitor mailroom equipment and supplies, arranging maintenance or replacement as needed.Front Office & Administrative Support
Manage front desk operations, including receptionist coverage and visitor management.Coordinate office administrative tasks, such as meeting room logistics, document handling, and general clerical support.Support internal departments with special mailings, shipping projects, and event logistics as needed.Process Improvement & Compliance
Develop and maintain mailroom and front office procedures to ensure consistency and accuracy.Identify opportunities to improve efficiency and service quality through process or technology enhancements.Maintain compliance with company policies and confidentiality standards.Hands-On Responsibilities
Assist with mail sorting, deliveries, and special projects during peak periods or staff shortages.Provide backup coverage for reception or administrative tasks when necessary.Oversee and manage operations of the company store.Offer of employment is contingent upon completing a background investigation.
BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
ESM-103125
Mail Services Manager
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Compensation details : 55000-65000
PI87563f19e074-31181-38945686
