NOC Technician 3

Job Description

The BHE Network Operations Center (NOC) is seeking a highly skilled and experienced Network Operations Analyst III to serve as a senior technical lead and escalation point within our 24x7x365 operations team and to assist with support of multi-platform, enterprise-level systems operations. The NOC Analyst III is responsible for ensuring operational excellence by leading daily shift activities, enforcing process adherence, driving continuous improvement, and coordinating escalations with engineering teams and vendors. This position plays a key role in enhancing customer satisfaction through clear communication, timely updates, and professional engagement with stakeholders, end users, and business partners.

Additionally, this role serves as a critical support to the supervisor, with the ability to backfill supervisory duties when needed, including monitoring team activities and performance, assisting in incident management, and providing training and development for the team. Solid foundational networking knowledge and troubleshooting skills are required. The ideal candidate will possess qualities such as expert-level NOC experience and a familiarity with NOC related tasks, a thorough understanding of M365 and associated software and applications, & effective leadership and communication skills that will be used to lead and mentor junior team members.

Responsibilities

Monitoring, Incident Response, and Troubleshooting

• Serving as an experienced escalation point within the NOC for incidents during the shift. Ensure timely handoff to the Supervisor or NOC Engineer for advanced troubleshooting when required.
• Monitor network, systems, and applications for alerts, anomalies, and performance issues using enterprise monitoring tools.
• Perform hands-on troubleshooting for Tier 1 and Tier 2 incidents, following established procedures and escalation protocols.
• Prioritize, track, and update incident tickets to ensure compliance with Service Level Agreements (SLAs).

Process Oversight and Daily Operations

Documentation, Reporting, and Knowledge Management

Team Support and Mentorship

Technical Knowledge and Skills

Qualifications

Required Skills & Qualifications :

Preferred Qualifications :

Employees must be able to perform the essential functions of the position, with or without an accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

About Us

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

About the Team

MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.