Office Coordinator II - Hospice of Cincinnati (Blue Ash)

Job Overview

This position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting. Under minimal supervision, supports staff, management, and / or medical personnel with executing specific duties essential to the service or business being provided by the department / office. These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time / attendance, scheduling of staff, contractors, patients, or customers, and monitoring / upkeep of equipment, technology, and / or supplies. May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. May provide work direction and mentorship to other clerical staff. Other duties of a clerical nature essential to the specific business unit may also be included as assigned.

Job Requirements

High School Degree

Computer proficiency in MS Office

Medical terminology

Verbal & written communication

Customer service

Negotiation skills

Independent thinker

3-4 years experience Clerical in a related field

Job Responsibilities :

Other Job-Related Information

Working Conditions

Climbing - Rarely

Hearing : Conversation - Consistently

Hearing : Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity : Far - Frequently

Visual Acuity : Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following :

Serve : ALWAYS

Welcome everyone by making eye contact, greeting with a smile, and saying hello

Acknowledge when patients / guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel : ALWAYS

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service

Respect : ALWAYS

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone's opinion and contribution, regardless of title / role.

Speak positively about my team members and other departments in front of patients and guests.

Value : ALWAYS

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage : ALWAYS

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community