Technical Customer Service Representative

Job Description

Job Description

At Glastender, we've built our reputation on integrity, innovation, quality, and relationships. For over 55 years, we've delivered stainless steel bar equipment that sets the standard in the foodservice industry. Our customers expect more from us - because we expect more from ourselves.

We are seeking a Technical Service Representative to join our Technical Service team. This role goes beyond troubleshooting equipment-it's about delivering a customer experience that reflects our brand promise : Expect More.

What You'll Do

As a Technical Service Representative II, you'll be the go-to resource for customers with questions about installation, service, repair parts, warranty, and troubleshooting. You'll :

• Respond to calls, emails, and chats with professionalism, empathy, and efficiency.
• Diagnose mechanical and electrical issues and guide customers through solution steps.
• Process warranty requests and replacement part orders with accuracy and timeliness.
• Collaborate with internal teams-engineering, production, sales, purchasing, and more-to resolve issues quickly.
• Identify trends and contribute to improvements in product quality, service processes, and resources for customers.

This position requires balancing technical knowledge with a strong customer-first mindset . We don't just want someone who can fix the problem-we want someone who makes customers feel valued, heard, and confident in choosing Glastender.

What We're Looking For

Proven ability to deliver exceptional customer service.

Why Join Glastender?

Ready to help us exceed expectations? Apply today and become part of a team that delivers more than service-we deliver memorable customer experiences.