Office Manager

Office Manager

The Office Manager is responsible for managing daily operations of the office, personnel management and ensuring policies and procedures are followed. The Office Manager leverages administrative and clinical knowledge to coordinate efficient operations management.

Manages day to day practice operations; administers policies and procedures

Oversees office financials and promotes the most efficient use of office resources / budget; dispenses / reconciles petty cash

Oversees staff scheduling, time and attendance, including vacations, sick / personal time, etc.

Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary

Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment

Conducts annual employee performance reviews; provides ongoing coaching and mentorship

Facilitates regular departmental and office staff meetings

Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis

Manages accurate filing and organization of patient accounts / demographics

Ensures compliance with federal / state / local regulations (HIPAA, OSHA, etc.)

Regularly interfaces with staff, physicians, patients, and other stakeholders

Keeps abreast of industry best practices and pursues continued education

Performs other duties as assigned

Education : High School Graduate or General Education Degree (GED). BA / BS degree preferred

Experience : 3+ years' experience in a management role preferred; healthcare office experience required

Experience supporting compliance with organizational policies, procedures and systems

Advanced knowledge of HIPAA guidelines, practices and procedures

Knowledge of medical practices, terminology, and reimbursement policies

Solid computer skills MS applications required (Word, Excel, PowerPoint)

Outstanding written and oral communication skills; ability to communicate clear expectations

Superior organizational and time-management skills; ability to prioritize and delegate responsibilities

Skill in evaluating the effectiveness of existing methods and procedures

Skill in operating a variety of office equipment and computer programs

Demonstrated ability to mentor and support the professional development of staff members

Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity

Ability to thrive in a fast-paced, dynamic organization

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.