Director of Applications

Job Information

Number

ICIMS-2025-9444

Job function

Sales

Job type

Full-time

Location

Field - US - Field, United States

Country

United States

Shift

1st

About the Position

Introduction

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary

The Director of Applications provides strategic leadership and oversight for the delivery and execution of clinical application services across the assigned business unit. This role is accountable for ensuring a seamless customer experience throughout the deployment, implementation, and long-term support of in vitro diagnostic (IVD) instruments and assays within clinical environments. The manager leads initiatives focused on customer satisfaction, retention, and operational excellence, including instrument installation, clinical acceptance, go-live support, and ongoing technical and clinical assistance. Additionally, this role partners cross-functionally to drive revenue growth in instruments, parts and consumables, while optimizing operational efficiency and managing key performance targets. This role will lead the Clinical Applications Managers within their assigned Business Unit.

Responsibilities

Key Accountabilities

Customer Lifecycle & Satisfaction Ownership

• Own the full customer experience from deployment through renewal, ensuring alignment with clinical, operational, and strategic goals.

Strategic Leadership & Technical Expertise

People Leadership & Talent Development

Forecasting & Resource Planning

Retention, Value Realization & Expansion

Operational Excellence & Quality

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking / Key relationships

Qualifications

Minimum Knowledge & Experience for the position :

Education :

Bachelor's degree in a science or allied health discipline required

Advanced degree preferred

Management has the discretion of substituting relevant work experience for a degree and / or making exceptions to the years of experience requirement.

Skills & Capabilities :

Travel requirements :

Willingness to travel up to 30%.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

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