VP of Customer Success

About testRigor

testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.

Role Overview

This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>

101 and keep growing it consistently.

Responsibilities

• Increase NRR
• Setup clear metrics, reporting and framework for data-driven decision making
• Setup processes within the team and the company to get everything organized and moving smooth and fast
• Pick and manage the right tools for the job and drive other teams to get their part in them
• Manage small but quickly growing team of CSMs

Requirements

Benefits