Call Center Representative

Dunham & Jones, is a nationwide criminal defense firm, built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise.Responsibilities and duties : Managing incoming and outbound calls in a timely mannerFollowing call center "scripts" when handling different topicsIdentifying client's needs, clarify information and obtain necessary information for further processingAssist with setting new client appointmentsAssist with processing paymentsThis is not a remote position Qualifications : Previous experience in customer service role is a plus but not requiredStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degree or equivalent Bilingual (English & Spanish) is a plus but not requireThe pay range for this role is : 15.50 - 17 USD per hour(Imm / Call Center Office)PI77a4681e054d-29952-38953547 #True