Customer Support Specialist I

Customer Support Specialist I

The Customer Support Specialist I is the first point of contact for our Customers and their clients, providing timely assistance, troubleshooting basic issues, and helping shops and barbers succeed using the SQUIRE platform. This position may work shifts between Monday - Friday, 7 : 00 am EST - 9 : 00 pm EST to support SQUIRE's global customer base.

Reports To : Manager, Customer Support

Job Duties and Responsibilities :

• Respond promptly to customer inquiries through chat, email, and phone.
• Troubleshoot and resolve common technical and account-related issues.
• Escalate complex cases to Tier II or other departments as needed.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Develop a strong understanding of SQUIRE's products and services to provide effective support.
• Deliver excellent service by ensuring a positive and professional customer experience.
• Identify recurring issues and share feedback with the team to improve processes.
• Contribute to maintaining and updating internal knowledge base articles.

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

Requirements and Qualifications :

Base Salary ($52,000) New hire stock grant 100% employer paid medical, dental, and vision insurance for you and your dependents 401K plan with company contribution Generous PTO and Parental Leave policies Minimum Salary : 25.00 Maximum Salary : 25.00 Salary Unit : Hourly