Intake Services Coordinator, Home Health and Hospice, 40hrs Days

Are you an internal caregiver student or contingent worker / agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.

Exemption Status : Non-Exempt

Hiring Range : $17.36 - $31.26

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations .

Schedule Details :

Monday through Friday

Scheduled Hours : 8 : 00am - 4 : 30pm

Shift :

1 - Day Shift 8 Hours (United States of America)

Hours : 40

Cost Center :

24100 - 4315 Home Care Office Admin

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

This position is responsible for the efficient processing of all incoming referrals which includes the coordination of information flow from Hospital Case Managers Physician offices and Careport to clinical teams.

I. Major Responsibilities :

1. Processes all incoming referral request according to departmental procedures and policies. Researches referral requests as needed to ensure all intake information is completed. Refers unusual referral requests to the Clinical Manager or designee according to departmental policy to resolve.

2. Enters referral information into the electronic medical records in a complete and timely fashion. Gathers missing information and enters into the system.

3. Scans and saves regular required referral information.

4. Reviews and completes multiple assigned work queues on a daily basis.

5. Participates in daily huddles with the Clinical and Scheduling teams to review pending referral requests from all referral sources. Prepares reports of pending referral requests for review by the team to determine available service options. Provides referral sources and patients families with correct information regarding the service to be provided whether internally or through another agency.

6. Verifies insurance eligibility and authorizations are complete timely and accurate according to departmental policies to help ensure patient is cleared for services. Documents insurance coverage. Refers nonstandard insurance questions to the Manager.

7. Responds to callers inquiries and communicates accurate and complete information. Keeps referral sources and / or patients families informed throughout the process.

8. Communicates with a wide variety of referral sources both internal and external customers including current and prospective patients.

9. Schedules initial patient visit and ensures communication with Home Health Team Schedulers.

10. Verifies what prior hospice services if any the patient has received to understand where the patient is in the hospice benefit period and documents the information obtained from the Medicare system.

11. Communicates the durable medical equipment (DME) and / or supplies needed for the patient to the Home Health Team Schedulers to ensure the appropriate equipment and / or supplies are delivered on time to the patient.

12. Maintain knowledge of current laws and regulations of federal state and regulatory bodies relative to home health and hospice and works within those constraints to maintain actions within the agencies and corporations compliance programs.

13. May provide input to department policies and procedures.

14. May assist with orientation of new Caregivers to the department.

II. Position Qualifications :

License / Certification / Education :

Required :

1. High School diploma or equivalent

Experience / Skills :

Required :

1. Minimum two (2) years of office experience and one (1) year of Intake experience preferably in a health care environment

2. A comprehensive understanding of Medicare PDGM guidelines

3. Strong computer / data entry skills

4. Excellent organizational / communication skills

5. Ability to handle multiple tasks

6. Adheres to Agencys confidentiality policies

7. Excellent customer service skills

8. Ability to follow up to completion on all duties and team responsibilities

Preferred :

1. Medical terminology

2. Epic experience

3. ICD-10 coding knowledge

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are : Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

Required Experience :

IC

Key Skills

EMR Systems,Employee Relations,Typing,Patient Care,Clerical Experience,HIPAA,Computer Skills,EMT Experience,Medical Terminology,Transcription,Epic,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 17 - 31