Complaints Specialist

A company is looking for a Complaints and Issues Specialist II to document and address customer complaints and issues based on regulatory requirements.

Key Responsibilities

Process customer inquiries, complaints, and issues in compliance with state and federal regulations

Document issues and responses to ensure regulatory compliance and support investigations to identify resolutions

Collaborate with internal stakeholders to ensure timely resolution of customer complaints and support policy development

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience preferred

Vocational or technical education may be required

Experience with Medicare and case creation is highly preferred

Ability to prioritize tasks and manage time effectively preferred