Service Writer II

Service Writer II

The Service Writer provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Essential Responsibilities : Performs basic estimation duties based on compiled information from Mobile Technicians and Customers. Monitors repair status, completion timelines, and customer communications related to approved estimates. Keeps records of repair details and completes necessary paperwork. Follow up on outstanding quotes and prioritize workflow to ensure effectiveness. Develops positive working relationships with Estimation team members, internal stakeholders and customers. Providing excellent customer service for all internal and external customer calls. Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company. Review, revise existing and generate additional repair estimates at customers request and specifications. Follows job related duties as directed by manager. Collect miscellaneous information and parts pricing from various manufacturers and vendors. Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling. Assists with other duties and special projects as assigned.

Required Qualifications : Education : High School Diploma / GED and 3 years' experience. The right candidate could also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline and 1 years' experience. Experience : 2 years experience in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role. Minimum High School diploma or GED required. Experience with DMS systems, preferably Karmak and Mitchell One or similar. Ability to deliver high levels of customer service and communication capabilities. Proficient oral and written communication is mandatory.

Knowledge / Skills / Abilities : Strong communication skills (written, verbal and phone) and customer service skills. Experience with (MS Office, emails, typing, etc.) / software navigation capabilities to generate repair estimates. Has a sense of urgency daily; is action oriented; acting with a minimum of planning. Ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Maintains professional but friendly demeanor. Demonstrates interpersonal and customer service skills. Strong communication skills able to communicate clearly and effectively with the ability to effectively interact with all levels within the organization and customers. Excellent organizational skills with exceptional follow-through. Excellent prioritization skills with strong attention to detail. Ability to handle multiple projects in a fast-paced environment.

Preferred Qualifications : Experience as an Estimator in a diesel vehicle service department or dealership environment preferred. Proficiency with Mitchell One or similar systems.

Drug Testing : To be employed in this role, you'll need to clear a pre-employment drug test.