Telecom Sales Support Associate

At DelaGroup Management, Inc., we don’t just sell phones—we help people stay connected to what matters most. As a Telecom Sales Support Associate in San Diego, you’ll work with AT&T to bring tailored wireless solutions to residential customers, offering everything from the latest smartphones to budget-smart plans. Friendly, curious, and ready to learn? You’ll fit right in.

As a Telecom Sales Support Associate, you'll be the friendly guide introducing residential customers to AT&T's world of connection. The Telecom Sales Support Associate simplifies cell phone services with clear explanations, troubleshoots, setup questions with patience, and celebrates each successful activation - ensuring every customer begins their journey with confidence and a smile.

Key Responsibilities of the Telecom Sales Support Associate

Drive wireless awareness by showcasing AT&T cell phones and service plans through outreach efforts, product demos, and promotional events.

Support activations and upgrades by verifying customer eligibility, preparing documentation, and ensuring accurate setup of devices and accounts.

Deliver product expertise by clearly explaining phone features, pricing structures, and plan benefits tailored to individual needs.

Troubleshoot service issues by resolving connectivity concerns, clarifying device functionality, and escalating complex cases to technical teams when needed.

Maintain CRM systems with detailed records of customer interactions, service milestones, and device preferences to support retention and compliance.

Assist merchandising efforts by organizing displays, supporting launch events, and contributing to campaigns that boost visibility and engagement.