Practice Support Manager, Remote

Job Description

Job Description

As a Practice Support Manager , you'll lead a technical support team that ensures healthcare operations run seamlessly. This leadership role combines people management with hands-on technical problem-solving, where you'll guide your team's daily activities while driving performance and accountability across all support functions.

Your day-to-day will involve overseeing Service Level Agreements, managing incident lifecycles, and optimizing monitoring systems. When complex technical issues arise, you'll provide escalation support and work through interface changes that keep critical healthcare systems functioning. You'll also supervise ticket management processes and identify opportunities to enhance operations through process improvements and automation.

The role requires both strategic thinking and tactical execution - you'll be implementing solutions that streamline workflows while ensuring your team has the tools and guidance they need to succeed. Regular reporting to leadership on operational efficiency and team performance is also a key component of the position.

This position offers the opportunity to make a meaningful impact on healthcare delivery while developing both your technical expertise and leadership skills in a collaborative, mission-driven environment.

Candidates should be comfortable working remotely / work from home anywhere within the US.

Primary Duties :

Team Leadership & Mentorship

• Lead and Develop Support Team : Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development.
• Drive Performance and Accountability : Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability.
• Foster Talent and Collaboration : Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment.
• Optimize Team Operations : Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity.

Technical Operations & Incident Management

Interface & Application Support

Process Improvement & Automation

Minimum Qualifications :

Preferred KSA's :

Who We Are :

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members :

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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