Passenger Service Agent (Canton, OH)
Choice Aviation Service IncNorth Canton, OH, US30+ days ago
Job type
- Full-time
Job descriptionGreet and process passengers for outbound flights at the check-in counter and gate. Actively participates in the Safety Management System (SMS) Inspect and verify passenger documentation. Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost / misplaced tickets, canceled flights, or delayed flights) Makes announcements regarding flight activity at gate or over airport’s general PA system. Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival. Always maintain the level of service expectations for the passenger and the airline customer. Comply with all company, local, state, federal, and carrier SOP and security requirements. Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. All employees are responsible for ensuring quality control in their own activities. Cooperate fully with Inspectors to achieve quality inspection commitments. Performs other duties as requested. Must be 18 years of age. High School diploma. Enthusiastic about Customer Service Must be capable of lifting / pushing / pulling up to 70 lbs. on a regular basis. Ability to work nights, weekends, holidays, and varying schedules. Proficient Computer Skills Must be able to stand, lift, bend for an extended period. Must successfully complete airline specific training programs and recertification The ability to read, write and fluently speak and understand the English language.
Job Description
Job Description
Summary
The Passenger Service Agent provides all passenger / customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter / gate check-in, receiving / greeting arriving / departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Core Competencies
- Able to work efficiently as a part of a team as well as independently.
- Attention to detail in all areas of work.
- Effective communication skills with individuals at all levels of the organization
Job Duties
Requirements
Ability to work nights, weekends, holidays, rotating shifts and varying schedules.
Create a job alert for this search
Passenger Service Agent • North Canton, OH, US
Related jobs
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and.The ramp agent works under the guidance of the Lead Agent to direct aircraft into the gate, load, unload and so...Show moreLast updated: 30+ days ago The Passenger Services Supervisor oversees a team of passenger services agents, supporting those functions contracted to Choice Aviation by the airline, this may include reservations, ticketing, ba...Show moreLast updated: 24 days ago 
Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Show moreLast updated: 5 hours ago Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 10 hours ago Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 5 hours ago Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Show moreLast updated: 10 hours ago
- Promoted
United States Border Patrol Agent
U.S. Customs and Border ProtectionBergholz, OH, United StatesFull-time
- Promoted
Border Patrol Agent
US Customs and Border ProtectionBrewster, OH, United StatesFull-time
- Promoted
Border Patrol Agent
U.S. Customs and Border ProtectionLeavittsburg, OH, United StatesFull-time
- Promoted
Ramp Agent (Canton, OH)
Choice Aviation Service IncNorth Canton, OH, USFull-time
- Promoted
Passenger Service Supervisor (CAK, Ohio)
Choice Aviation Service IncNorth Canton, OH, USFull-time
- Promoted
- New!
Marine Interdiction Agent (Hiring Immediately)
U.S. Customs and Border ProtectionSalineville, OH, United StatesFull-time
- Promoted
- New!
Air Interdiction Agent
U.S. Customs and Border ProtectionHudson, OH, United StatesFull-time
- Promoted
U.S. Border Patrol Agent
U.S. Customs and Border ProtectionSalineville, OH, United StatesFull-time
- Promoted
- New!
Air Interdiction Agent (Hiring Immediately)
U.S. Customs and Border ProtectionTwinsburg, OH, United StatesFull-time
- Promoted
- New!
Marine Interdiction Agent
U.S. Customs and Border ProtectionBergholz, OH, United StatesFull-time