Field Support Technician

Job Summary :

This role involves providing workstation replacement services for the Annual Information Services PC Refresh. The Field Support Technician will be responsible for removing old workstations, installing and configuring new ones, validating functionality with users, and ensuring proper disposal of old equipment. The role also includes troubleshooting hardware, software, and networking issues, as well as planning and implementing hardware and software upgrades.

Location : San Diego, California, United States

Responsibilities :

• Remove old workstations and install new workstations.
• Image and configure new workstations, including peripherals, software, and network printers.
• Validate functionality with users after replacement and assist with any issues.
• Perform wire management for ease of troubleshooting and user / equipment safety.
• Surplus old equipment to ensure proper disposal.
• Resolve hardware, software, and networking issues of moderate scope and complexity.
• Plan and implement hardware and software upgrades.
• Troubleshoot and resolve or triage network connectivity issues.
• Provide escalated, broad technical support.
• Develop and administer formal technical training to users.
• Document patient care and related duties appropriately.

Required Skills & Certifications :

Preferred Skills & Certifications :

Special Considerations :

Scheduling :