PATIENT ESCORT SUPERVISOR

Description:

POSITION SUMMARY

Supervise and perform patient escort duties required to support a federal contract with the Durham VA Medical Center. This posting is for third shift (7:30pm-3:30am).

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES, RESPONSIBILITIES AND EXPECTATIONS

· Oversee daily duties of the patient escorts and dispatcher, which include managing documentation, workflow, quality control, safety, trip tickets, and progress reports.

· Perform and demonstrate patient escort tasks. Provide training and re-training to patient escorts.

· Provide direction and general oversight to ensure the contract scope of work is adhered to.

· Coach escorts and dispatchers on improvement in work habits, productivity, and quality of work.

· Advise PE Assistant Manager on staff’s proficiency and regular work and performance issues. Report any personnel concerns to PE Assistant Manager in a timely manner.

· Coordinate work on the shift to minimize idle time and increase productivity levels.

· Perform routine performance audits through observation within the hospital to monitor Escort efficiency and quality of service.

· Encourage and direct Escorts to meet all expectations and duties of their role during work shifts.

· Responsible for implementation of VA required practices, DECI business practices, Patient Escort Handbook requirements, as well as ensuring the department is meeting and maintaining quality control standards.

· Keep PE Assistant Manager informed as needed regarding supplies, inventory, personnel issues, accidents, property damage, etc.

· Immediately report incidents involving PE staff to the PE Assistant Manager or other member of DECI leadership.

· Work closely with the PE Assistant Manager to serve the identified needs of individuals in services.

· Understand policies, documentation requirements, confidentiality, and procedures, and communicate them effectively to escorts and dispatchers.

· Provide support and intervention for Escorts regarding communicating effectively with VAMC staff as needed.

· Remain flexible and adaptive to the scheduling needs of the program and the VA.

· Provide intervention and positive conflict resolution among Escort staff.

· Maintain accurate and up-to-date documentation and information including files, progress notes (within 30 days of current date), records and reports on persons being served in program. Maintain data in databases, files and provide all reports or information as requested by DECI or funding sources.

· Develop and implement job training and appropriate interventions to achieve vocational goals as defined in each individual’s plan. This may include demonstrating and/or performing various types of work as training methods.

· Provide training that promotes good work ethic, work attitude, and current work skills to assist individuals in achieving competitive success. Assist individuals in mastering skills and meeting competitive standards.

· Comply with all applicable rules, requests, and regulations of DECI, CARF, Division of Employment and Independence for People with Disabilities, and the area Mental Health.

· Perform duties and documentation as required for individuals served in Medicaid-funded programs.

· Maintain all trainings and certifications required by Medicaid.

· Maintain effective and professional communication with clients, support networks, advocates, sponsoring agencies, the VA and their employees, DECI staff, and administration.

· Seek out accommodations and or assistive technology necessary to optimize the vocational achievement of Patient Escorts.

· Follow applicable quality procedures and work instructions; always be aware of safety and immediately report any unsafe working conditions to the PE Assistant Manager or administration.

· Keep work area clean and orderly.

· Provide coverage for breaks, meal times, and emergency relief for patient escort staff. Assist with escort trip runs.

· Fill in for the Dispatcher as needed.

· May assist with persons with disabilities, including restraining in an emergency (if NCI certified).

· Able to work alternate shifts for coverage needs, including nights, weekends, and holidays.

· Able to be on call on a rotating basis at night and on weekends.

· Other duties as assigned.

Requirements:

QUALIFICATIONS

· High school diploma or equivalent. Advanced studies or degree preferred.

· Four years of successful work experience in a related industry, supervisory experience.

· Must be qualifiable as a Paraprofessional or Associate Professional under Medicaid guidelines.

· Initiative and leadership abilities are important traits for this position, along with a responsibility to meet deadlines and job demands.

· Good organizational skills, the ability to work cooperatively with staff, and an interest in addressing the needs of disabled persons are assets.

· Good math, reading, writing and organizational skills.

· Physical ability to carry, move or lift at least thirty-five pounds; bend; climb; couch; kneel; stoop and walk.

· Reliable transportation.

SKILLS & ABILITIES

Computer Skills: N/A

Other Requirements: U.S. Citizen or U.S. work qualification

PHYSICAL REQUIREMENTS

Physical Demands Lift/Carry

Stand: F Walk: F 10 lbs or less: C

Sit: O Handle: O 11-20 lbs: F

Reach Out: O Reach Above: O 21-50 lbs: O

Climb: N Crawl: N 51-100 lbs: N

Squat/Kneel: O Bend: O Over 100 lbs: N

Balance: O Twist: O

Push/Pull

10 lbs or less: F 21-50 lbs: F Over 100 lbs: F

11-20 lbs: F 51-100 lbs: F

Frequency Key: C = Constantly: More than 66% of the time, F = Frequently: 33-66% of the time, O = Occasionally: up to 33% of the time, N = N/A: Not applicable/Not likely

Other Physical Requirements: Ability to wear Personal Protective Equipment (PPE) as required.

TRAINING REQUIRMENTS Training regarding individuals served and maintenance of company certifications/registrations is required. Additional training may include (but is not limited to) First Aid, CPR, Bloodborne Pathogens, providing services to individuals with sensory impairments, and HIPAA. See Training Requirements Form for a detailed list of training. Additional training required by VA Medical Center.

TRAVEL REQUIREMENT Light local travel is required between the VA Medical Center and DECI.

WORK ENVIRONMENT Hospital environment.

This job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.