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Onsite Support Technician - I

Onsite Support Technician - I

AvidexNew Haven, CT, US
23 hours ago
Job type
  • Part-time
Job description

Join to apply for the Onsite Support Technician - I role at Avidex

Base pay range

$16.00 / hr - $18.00 / hr

About Us

Avidex leads the way in the audiovisual and IT integration industry, providing innovative solutions to a diverse client base. Our identity is shaped by a commitment to excellence, technical expertise, and an innovative spirit. We are seeking a part-time Onsite Support Technician - I to strengthen our service team, delivering solutions at client sites.

What We Offer

  • Competitive compensation plan
  • 401(k) with employer match
  • Paid Sick Time Off, accrued weekly
  • Career and personal development opportunities

Position Summary

The Onsite Support Technician - I works closely with their manager, internal teams, manufacturers, and customers to support, operate, and maintain audiovisual (AV) and IT systems at client locations. A background in audio, video, control systems, computers, and networking is essential. The role requires attention to detail, punctuality, effective communication, and technical expertise to support complex AV systems.

Requirements

  • High School or GED diploma
  • Ability to lift 30-40 pounds
  • Mechanical ability to use tools like screwdrivers and drills
  • Effective verbal and written communication skills
  • Comfort working independently and maintaining a professional appearance at client sites
  • Flexibility to work occasional schedule changes, including holidays and weekends
  • Organized, proactive, good problem-solver with a positive attitude
  • Bondable, trustworthy, dependable with strong attention to detail
  • Availability to work 8AM-8PM Thursdays to Sundays, including holidays

    • Responsibilities

  • Provide AV support for meetings and conferences, including setup, operation, and teardown
  • Coordinate AV resources for client events and last-minute requests
  • Perform troubleshooting, testing, repairs, and adjustments on AV / IT systems
  • Diagnose and resolve control system issues, including remote support
  • Document repairs and troubleshooting outcomes
  • Conduct preventive maintenance on AV equipment
  • Review support tickets, client requests, and support histories with staff
  • Maintain clean and safe workspaces
  • Keep accurate reports, logs, timesheets, and inventory
  • Follow safety regulations and company policies

    • Avidex is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Additional Details

  • Seniority level : Entry level
  • Employment type : Part-time
  • Job function : Information Technology
  • Industries : IT Services and Consulting

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