Quality Assurance Reviewer II

Job Description

Job Description

About Us : VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE : $29.18 - $30.72 Per Hour

BENEFITS : VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Under the direction of a Quality Assurance Coordinator, the Quality Assurance Reviewer II performs Quality Assurance review and audit of VOALA Program documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives for assigned human services programs. The QA Department provides dedicated QA teams (Quality Assurance Reviewers and Quality Assurance Coordinators) to support VOALA Programs’ ability to be “audit ready.”

DUTIES AND RESPONSIBILITIES

• Conduct Quality Assurance procedures with their assigned VOALA Programs :

Execute QA procedures to ensure that VOALA Program files are accurate and meet funder requirements (both hard copy and electronic databases)

Handles more complex programs as assigned by Quality Assurance Coordinator

ESSENTIAL DUTIES :

Qualifications

REQUIREMENTS :

EDUCATION :

EXPERIENCE :

PREFERRED QUALIFICATIONS :

Experience in data entry and database operations; familiarity with HMIS and / or Service Point

Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.