Collections SpecialistNS IT Solutions • New Castle, DE, Delaware, USA
Collections Specialist
NS IT Solutions • New Castle, DE, Delaware, USA
3 days ago
Job type
- Full-time
Job descriptionManage a portfolio of delinquent accounts. Contact debtors via phone, email, and written correspondence to discuss payment options. Negotiate payment arrangements while following client standards and federal regulations. Document all collection activities and debtor communications accurately. Provide outstanding customer service by addressing debtor inquiries and concerns. Use skip tracing tools to locate hard-to-reach debtors. Strong negotiation, persuasion, and conflict-resolution skills. Excellent verbal / written communication and active listening skills. Ability to remain professional during difficult conversations. Detail-oriented with solid organizational / time management skills. Reliable and flexible to work days, evenings, or weekends. Basic computing skills (MS Office, CRM, collections software). High school diploma or equivalent (some college preferred). 0–1 years of experience in collections or customer service, ideally in finance / credit. Familiarity with debt collection laws and compliance requirements. Must be able to obtain required collection license upon placement.
Job Title : Collections Specialist
Location : New Castle, DE, 19720
Job Type : Full Time
What's in it for you?
- Tremendous career advancement opportunities
- Fitness center / gym subsidies & fitness trackers
- Health and wellness programs
- 401(k) with company match
- Employee stock purchase plan
- Basic life insurance coverage
- Very generous PTO + 14 paid holidays
- PTO for volunteer work you're passionate about
- Comprehensive benefits package with dental & vision
- Pet insurance
- Flexible spending accounts
- 12 weeks of 100% PTO for new parents (birth / adoption)
- Tuition reimbursement
Key Responsibilities
Qualifications
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Collection Specialist • New Castle, DE, Delaware, USA
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