Service Scheduler

Service Scheduler

Qualifications : Minimum 3 years of scheduling experience. Proficiency in Salesforce, especially case and work order management. Strong communication skills via phone and email. Experience with Microsoft Suite and ERP systems. Associate's or Bachelor's degree preferred. 2+ years in manufacturing, scheduling, or logistics planning. Ability to interpret technical instructions and documentation. Strong problem-solving and prioritization skills. Experience in quoting, project coordination, and basic project management.

Job Description : As a service scheduler, you will play a crucial role in maintaining efficient communication and scheduling processes. You will be responsible for optimizing technician utilization and ensuring accurate documentation in Salesforce. This role requires direct communication with customers to understand their needs and schedule field technicians accordingly.

Responsibilities : Maintain regular communication with field technicians and field service managers to monitor project status and schedule work assignments. Document Salesforce cases and work orders with clear and accurate details, including service scope and updates from customers and internal communications. Communicate with customers via telephone and email to determine solutions and schedule field technicians. Enter necessary information into planning tools and technicians' calendars. Work with field service, administration manager, and project managers to assign priority levels to service requests and keep managers informed of changes. Coordinate field technician trainees with experienced technicians for training opportunities. Ensure technicians are not dispatched to customers on credit hold and provide necessary documentation to technicians. Organize and attend meetings such as installation kick-offs and schedule reviews. Continuously communicate with production for proper installation scheduling. Provide formal cost estimates for key sold service work and ensure work is accurately estimated and confirmed to all involved.

Work Environment : This position requires you to work fully onsite. The work hours are Monday through Friday, with start and end times varying between 7 : 00 AM and 6 : 00 PM. The company is committed to providing a state-of-the-art facility to benefit employees, emphasizing growth, development, and internal promotions based on performance and attendance metrics.

Job Type & Location : This is a permanent position based out of Wood Dale, IL.

Pay and Benefits : The pay range for this position is $30.00 - $38.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off / leave (PTO, vacation or sick leave).

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.