Help Desk Specialist

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Direct message the job poster from Alava Consulting

Managing Partner at Alava Consulting, LLC.

Responsibilities

• Performs helpdesk functions including troubleshooting, repairing, and maintaining personal computer and network hardware, software, and related peripheral equipment.
• Provides end-user support and training in the operation of computers, network systems, telephones, printers, and related peripheral equipment.
• Responds to end-user and administration requests for network and desktop related issues and information in a timely manner.
• Investigates and resolves first tier software and hardware problems; directs more complex problems to second tier helpdesk support level.
• Assists with system administration duties on various networks as directed.
• Assists with researching and testing software products as directed.
• Installs and upgrades information system hardware and software and related equipment and systems.
• Calls vendors for services beyond staff capability.
• Assists in maintaining information technology equipment inventory.
• Maintains service logs on telephone and computer repairs.
• Manages and updates active directory.
• Prepares reports and maintains files and records.
• Moves and reinstalls equipment.
• Assists with special projects as assigned.
• Performs related tasks as required.
• Performs On-Call tasks as required.
• Some travel may be required.

Qualifications

Job details

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