IS Technical Support Specialist II

Job Summary

ITS Customer Services is seeking a dedicated IS Technical Support Specialist II to provide exceptional customer service and technical assistance in a fast-paced environment. This role involves troubleshooting hardware, software, and network issues, supporting desktop systems, and collaborating with team members to ensure efficient and effective resolutions.

Responsibilities

• Provide technical support for hardware, software, and network issues to end users.
• Troubleshoot and resolve desktop, laptop, and peripheral problems.
• Collaborate with team members to resolve complex technical issues.
• Manage on-call responsibilities and support services outside of normal hours.
• Maintain accurate documentation of incidents and resolutions.

Qualifications

Benefits

Full-time position with variable shift (40 hrs / week) and rotating on-call responsibilities. Overtime and holiday support available as required. Salary range : $19.18–30.68 per hour, grade level 43.

Application Deadline

Apply by 10 / 30 / 2025.

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