Bilingual Spanish / English Customer Service Representative...

Job Description

Job Description

We are looking for a dedicated Bilingual Spanish / English Customer Service Representative to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively.

Responsibilities :

• Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care.
• Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns.
• Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently.
• Meet performance and quality standards consistently while handling requests and inquiries.
• Gain knowledge of personal lines insurance principles and the products offered by the company.
• Collaborate with team members and business partners to deliver a seamless customer experience.
• Work a consistent schedule, including occasional overtime or Saturday hours, as required.
• Assist with special requests, additional tasks, and projects as assigned.
• High school diploma or equivalent; a college degree or current enrollment is preferred.
• 1-3 years of experience in an insurance or customer service role.
• Strong verbal and written communication skills with a focus on delivering excellent service.
• Proficiency in navigating computer systems and multitasking across applications.
• Bilingual fluency in Spanish and English is required.
• Ability to take accountability and maintain a customer-focused approach.
• Collaborative mindset to work effectively with team members and business partners.
• Familiarity with basic insurance principles and concepts is a plus.