Manager Digital Product

Product Manager

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary

Caterpillar is looking for an experienced product manager to join our owner's experience digital product management team in our journey to shape the future of how we best support our customers. In this role, you will lead a product team to be advocates and bring passion and empathy for helping some of the hardest working people on the planet - cat customers and dealers. Through partnership with our customers, dealers, business partners, as well as peer product and engineering teams, you will shape digital strategies, roadmaps, and experiences that both transform and simplify our customers' day-to-day work and how they interact with the cat brand, products, and services. This will be accomplished by first seeking to understand our customers' needs and workflow, as well as our business objectives. You will then translate those needs into compelling experiences, requirements, and ultimately execution of a roadmap through multiple scrum teams. Your job is to help our customers do their job better - building a better world in the process!

What You Will Do

Manage the lifecycle of a product by leading multidisciplinary teams and providing vision on what is to be built, domain knowledge, and direction in alignment with cat's goals. Act as the key decision-maker regarding what features the product will have and ensuring clear communication of those priorities to team, taking ownership for the success and quality of your product. Lead a team of product owners consistently providing guidance, feedback, and coaching. Ensure we have deep understanding of customers and their processes (triggers, steps, roles, outcomes) by partnering to drive and execute a mixed-methods research strategy / roadmap. Help frame and plan new opportunities - articulating the problem or opportunity to be addressed, the impact, and assumptions and risks to be considered / mitigated. Build tight collaboration and understanding of stakeholder needs and business goals at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements / experiences. Lead definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together across functions / domains.

What You Will Have

Decision making and critical thinking : knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective communications : understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Software change request management : knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff. Software engineering : knowledge of software engineering; ability to deliver new or enhanced fee-based software products. Software product business knowledge : knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Software product management : knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle. Software product technical knowledge : knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products. Marketing strategy and positioning : knowledge of market research, segmentation, and channels; ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.

Considerations For Top Candidates

Four year bachelor's degree preferably in hci, computer science, marketing, psychology, ethnography, ux, engineering or related field or equivalent working experience. Digital product management, user experience, user research, digital strategy, or related function. Experience applying human-centered design, lean innovation, or design thinking methodologies. Superb communication, presentation, storytelling, interpersonal, and analytical skills. Ability to work well within multiples teams including business / commercial partners, cross-product portfolio, development, and field facing arms of an organization aligning differing viewpoints and priorities & objectives along the way. Strong accountability, planning, and organizational skills. Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment. Experience working in an agile environment while simultaneously managing multiple priorities. Prior experience as supervisor and / or team lead. Experience managing projects using product management and / or agile software tools such as aha, productboard, azure devops, jira, team services, rally. Displayed understanding of common and emerging ux and user research methodologies / artifacts. Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (ooux), assumption mapping, etc.). Strong design background with proven ability to lead, partner, and guide product design decisions. Good knowledge of caterpillar policies, standards, procedures, and a broad understanding of caterpillar's organization.

What You Will Get

Working with a fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join us.

About Caterpillar

Caterpillar inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range

$144,960.00 - $235,440.00 compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + medical, dental, and vision benefits

• paid time off plan (vacation, holidays, volunteer, etc.)
• 401(k) savings plans
• health savings account (hsa)
• flexible spending accounts (fsas)
• health lifestyle programs
• employee assistance program
• voluntary benefits and employee discounts
• career development
• incentive bonus
• disability benefits + life insurance + parental leave + adoption benefits + tuition reimbursement
• these benefits also apply to part-time employees visa sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, h, l, tn, f, j, e, o. As a global company, caterpillar offers many job opportunities outside of the u.s which can be found through our employment website at www.caterpillar.com / careers.