Spanish Speaking Customer Service for Media & Entertainment industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is seeking a dedicated and enthusiastic Spanish Speaking Customer Service representative for the Media & Entertainment industry. As a leading agency for candidates seeking jobs in their native language across various countries, we pride ourselves on matching the best talent with the right employers. With our expertise spanning multiple industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we are committed to helping candidates find their dream jobs abroad. In this role, you will play a critical part in providing exceptional customer service to our clients within the dynamic Media & Entertainment sector. The ideal candidate will be fluent in Spanish and possess a strong passion for the media industry, demonstrating a commitment to customer satisfaction and effective communication. Join us as we continue to lead the way in international recruitment and take your career to new heights with Patrique Mercier Recruitment, a project owned by The House of Mercier, where opportunities await those ready to engage with diverse global markets.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients in the Media & Entertainment industry.
• Respond to customer inquiries via phone, email, and chat in Spanish and English.
• Resolve customer issues and concerns promptly and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and protocols.
• Assist clients with product information, billing issues, and service inquiries.
• Gather feedback from customers to enhance service delivery and customer satisfaction.