Call Center Representative

A company is looking for a Call Center Representative.

Key Responsibilities

Manage inbound and outbound calls, ensuring proper screening, transferring, and resolution of inquiries

Process, schedule, and authorize orders while maintaining accurate documentation as per department protocols

Coordinate appointment scheduling and address inquiries from participants and providers, escalating issues as needed

Required Qualifications

High School Diploma or Equivalency required

Minimum of one (1) year of experience in a call center environment

Flexible with work hours

Experience in organizational tasks