IT Field Technician I

Field Technician I ( Network, Telecom, Server, Desktop)

• Provide a highly available voice and data network by effectively performing network installations, maintenance, and support under the direction of a Network Analyst or the VP of Telecom & Computer Network Systems.
• Constantly monitor voice and data network availability through network management tools and address problems as they arise.
• Maintain high levels of customer satisfaction through the proper provisioning of various technology infrastructure services and scheduling.
• Function as a primary point of contact for telecommunications system related problems and support.
• Provide a highly available network by closely monitoring the Network Monitoring System alert messages and quickly resolving network related problems.
• Work with Avaya and the network support group to quickly Isolate network problems and replace defective components.
• Continue to develop technical skills by working with telecommunications vendors in the configuration and troubleshooting of network components and 3rd level network support in the configuration and troubleshooting of network components.
• Assist in conducting regular scheduled vendor meetings for the review of problems and project status. These meeting should include agenda items and meeting minutes.
• Integrate proactive notification of critical network events using NMS, Kiwi alerts, history and performance reporting.
• Maintains and verifies monthly FCICIA procedure for the network group which includes frame relay availability reports, ISDN testing, Monthly Out of Band testing and Overall Network Availability.
• Responsible for planning and implementation of telecommunications adds moves and changes.

Requirements :