P&C Call Center Supervisor

Personal Lines Customer Service Supervisor

Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.

Duties and responsibilities :

• Directly involved in the recruitment of the Customer Service employees.
• Create comprehensive training program for newly hired employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the work flow.
• Partner with Marketing to build agent relations.
• Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
• Communicates effectively internally and externally.
• Other tasks and projects as may be assigned.

Essential Functions :

Qualifications :

Physical Requirements : While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Working Conditions : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Benefits :

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.