Freelance CRM Specialist, FOX Nation (R50029446)

Job Description

Fox Nation, the streaming subscription service from Fox News, is looking for a CRM Specialist to implement and analyze customer communications across all channels : email, push notifications, and In-App Messages. In this role, you will leverage Braze, an email service provider (ESP) to create and execute marketing campaigns. The Specialist will collaborate with Editorial, Creative, Product, and Business Intelligence to ensure customer journeys are accurate and deliver optimal user experiences. The successful candidate will have a solid CRM background. The candidate must have a strong understanding of customer segmentation and decision tree design. The candidate must be analytical and technically inclined. This will be a one-year-long project.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Campaign Creation : Create, Q&A, and execute marketing campaigns across all channels including email, push notifications, desktop notifications, and in-app messaging.
• Braze Platform Management : Leverage Braze's user journey setup, real-time triggers, and segmentation tools to optimize customer experience.
• Data Analysis & Reporting : Monitor campaign performance metrics (e.g., CTR, open rates, conversion rates) and provide actionable insights for continuous improvement.
• Optimization : Conduct A / B testing to enhance campaign performance and improve customer engagement.
• Personalization & Automation : Recommend targeted customer-centric communications to optimize customer experience.
• Cross-Functional Collaboration : Work closely Editorial, Creative, Product, and Business Intelligence.

WHAT YOU WILL NEED

We will consider for employment qualified applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay rate / range for this role, with final offer amount dependent on education, skills, experience, and location is $31.00-34.00 per hour. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. Minimum Salary : 34320.00 Maximum Salary : 34320.00 Salary Unit : Yearly