Director of Infrastructure and Service Delivery

Job Description

About Us :

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The Colleges fifth president Dr. Mary Way Bolt reports directly to the Board of Trustees.

Cecil College is centrally located in Marylands most northeastern county just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore as well as from Wilmington Delaware.

With a diverse student population Cecil College enrolls approximately 2500 credit students and 3400 non-credit students. Cecil offers associate degrees certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.

Through its open admissions policy Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs regardless of age gender ethnic origin sexual orientation disability or socioeconomic status.

Employees of Cecil College including instructors for online and virtual courses must be residents of Maryland or the contiguous states of Delaware Pennsylvania Virginia West Virginia or the District of Columbia.

Applicants must be currently authorized to work in the US as the College does not offer Visa sponsorships.

Summary :

The Director of Infrastructure and Service Delivery provides strategic and operational leadership for Cecil Colleges technology infrastructure unified communications platforms and IT Service Desk operations. This position ensures the delivery of reliable secure and customer-focused technology services that support the Colleges mission and strategic priorities.

The Director leads infrastructure modernization efforts oversees vendor-managed network and communications services and champions IT Service Management (ITSM) practices grounded in ITIL principles. The role focuses on optimizing service delivery enhancing user experience and maintaining compliance with institutional and regulatory requirements. The Director works collaboratively across the College to ensure that technology services are stable efficient and continuously improved.

This position is available starting January 2026 but remains open until filled. For best consideration apply by November 18. This is an onsite position located in North East MD.

Strategic Leadership & Planning

• Provide vision and direction for the Colleges IT infrastructure unified communications platforms and IT Service Desk operations.
• Align infrastructure and service delivery initiatives with institutional goals focusing on scalability resiliency and customer satisfaction.
• Evaluate recommend and lead the adoption and ongoing management of service-based models such as Network-as-a-Service (NaaS) Telecom-as-a-Service (TaaS) and managed security operations.
• Participate in IT governance budget planning and strategic decision-making.

Infrastructure & Communications Management

Service Desk & IT Service Management (ITSM)

Project Management & Vendor Oversight

Team Leadership & Development

KNOWLEDGE SKILLS AND ABILITIES :

MINIMUM REQUIREMENTS TO PERFORM WORK :

SCHEDULING :

PHYSICAL DEMANDS :

Ability to lift and move up to a maximum of 50 lbs. The physical activity of this position includes but is not limited to : climbing walking stooping kneeling crouching reaching standing pulling lifting grasping twisting and sitting.

WORK ENVIRONMENT :

General Benefits :

Cecil College offers full-time employees a comprehensive benefit package offering medical dental and vision coverage for employee and eligible dependents; generous annual sick and personal leave; 19 paid holidays; tuition assistance and tuition waiver based on eligibility guidelines; opportunity to enroll in retirement accounts (403B or Maryland State Retirement System based on eligibility guidelines); voluntary retirement account with TIAA or Fidelity employee paid short term disability employer provided basic life insurance and accidental death insurance and employee paid voluntary life insurance access to Fitness Center and library. For more information Employee Benefits Cecil College

This is a exempt (salaried) non overtime eligible position; Grade 118 (pay scale : $68257-$109211 ). The salary for the position based on budget is $90000-$93000. Applicants initial salary placement is based on internal equity and relevant candidate experience.

Posted on 11 / 4 / 2025

Based upon the budgeted hours of a position contribution to the Maryland State Retirement Pension System may be required.

Required Experience :

Director

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 90000 - 93000