Sr Research Support Specialist

Operations

The Senior Research Support Specialist's duties include, but are not limited to :

• Perform daily investigation of business issues submitted through Service Now.
• Work with various operational areas to ensure all compliance levels are met.
• Provides regular status reports on all outstanding tasks.
• Ensure all inquiries are researched accurately and resolved timely per department guidelines.
• Monitor each inquiry and follow up regularly and timely as needed.
• Escalate issues as they arise to Senior, Lead and / or Management for communication to clients or partner.
• Interact with all internal and external partners across multiple related departments as needed.
• Identify, track, and report specific trends and issues related to inquiries and system issues.
• Assist in resolution of all internal requests from diverse areas (via Service Now incidents) as directed by Senior, Lead and / or management.
• May perform other duties as required by management.
• Ability to work from home, which includes wi-fi capability and a quiet, confidential workspace.

Bachelor's degree preferred. In lieu of degree, must have 1-3 years relevant experience.

Working knowledge of Self-funded Health insurance products, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, HIPAA laws, and relevant state laws and regulations

Proficient with Microsoft Excel, Access, Word, and Outlook. Ability to think critically and resolve problems

Ability to think critically and resolve problems.

Strong attention to detail and the ability to excel in a high paced environment

Excellent written and verbal communication skills

Ability to multitask and prioritize activities.

Hybrid

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.