Client Service Specialist

Client Service Specialist

Eldercare Insurance Services

Hot Springs, AR

About Eldercare Insurance Services

With over 30 years of experience in the industry, Eldercare Insurance Services, an Integrity company, is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents, a career distribution sales force and an internal call center operation, EIS helps thousands of Americans every year get the coverage that they need.

By providing the best possible service and care to their customers, EIS has become a respected name in the Insurance Services industry. EIS is based in Hot Springs, Arkansas.

Job Summary

Eldercare Insurance Service is seeking a dedicated Client Service Specialist to join our on-site call center. The ideal candidate will be responsible for handling a variety of customer service interactions, focusing on the issuance of insurance products that best fit the consumers individuals needs and building and maintaining strong, long-lasting relationships with our clients.

Primary Responsibilities:

• Be able to provide exceptional service and support for our valued clients and team members
  
• Have a genuine passion for helping others
  
• Monitor and ensure proactive and timely communication to clients, addressing inquiries, and offering quality recommendations.
  
• Act as an escalation point for complex or sensitive client issues, guiding the team to address and resolve matters promptly and effectively.
  
• Manage calendars and schedule appointments-keeping everything on track. Providing call backs and follow up calls as needed
  
• Responding to clients via inbound call, email, or website
  
• Transferring calls to licensed agents as needed
  
• Following company policies and procedures
  
• Following call center workflows and desktop procedures
  
• Maintaining call center metrics as determined by management
  
• Completing miscellaneous tasks as assigned by management
  

Primary Skills & Requirements:

• High School diploma or equivalent is required, Bachelors degree preferred
  
• Effective communication, both orally and in writing
  
• Highly detail-oriented
  
• Positive attitude and the ability to work well with others
  
• Prior call center experience preferred
  
• Able to juggle multiple tasks and keep things moving in a fast-paced environment.
  
• Strong attention to detail, especially when entering data.
  
• A team player who's ready to help out and focus on what's important for the day.
  
• Confident with Microsoft Office tools like Word, PowerPoint, Excel, and Outlook.
  
• Comfortable communicating professionally via phone and email with clients.
  
• Super organized, self-driven, and able to work without a lot of supervision.
  
• Can stay cool under pressure and find solutions when challenges arise.
  
• Excited to learn new things quickly and grow with us!
  

Benefits Available

• Medical/Dental/Vision Insurance
  
• 401(k) Retirement Plan
  
• Paid Holidays
  
• PTO
  
• Community Service PTO
  
• FSA/HSA
  
• Life Insurance
  
• Short-Term and Long-Term Disability
  

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.