Help Desk Analyst III

Job Description

Job Description

We are looking for a skilled Help Desk Analyst III to join our team in Dublin, Ohio. This long-term contract position offers an excellent opportunity to contribute to the healthcare industry by providing advanced technical support and desktop engineering solutions. The role will involve both onsite and hybrid work arrangements, with a focus on enhancing IT operations and user experiences.

Responsibilities :

• Oversee desktop engineering tasks, including remote device management and application deployment using Microsoft Intune.
• Administer and support mobile devices and telephony systems, such as CXOne.
• Develop and implement scripts to automate device configuration and maintenance processes.
• Act as a subject matter expert and escalation point for Tier I and Tier II support teams.
• Manage service tickets through FreshService, ensuring resolutions are delivered promptly.
• Execute enterprise-wide computer deployments using Autopilot.
• Collaborate with various teams to improve IT operations and enhance user satisfaction.
• Participate in a rotational on-call schedule every five weeks, including remote work during weekends.
• Possess 5–10 years of relevant IT experience, including Tier III-level support.
• Demonstrated expertise in Microsoft Intune for enterprise-level device management.
• Solid background in desktop engineering, scripting, and remote device management.
• Ability to adapt quickly, mentor team members, and learn new technologies effectively.
• Strong communication and interpersonal skills, with a dependable and punctual work ethic.
• Proven experience deploying and managing devices across multiple enterprise locations.
• MD-102 : Endpoint Administrator certification is preferred but not required.