Sales Service Supervisor

Sales Service Supervisor

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like medical, dental, vision, and disability insurance, 401K and Roth accounts, profit sharing, pay-for-performance bonuses, paid parental leave, tuition reimbursement, stock program, scholarships and more.

The Sales Service Supervisor is responsible for leading all aspects of the detailing and internal project management operations at the facility. This includes managing in-house and third-party detailing services, supervising a team of detailers and project managers, aligning workload capacity with commercial forecasts, and ensuring a safe, productive, and quality-driven work environment.

Basic Job Functions

• Support execution of company profit goals and division operating metrics
• Collaborate with sales and other departments to provide technical and value-add support to secure and retain profitable projects.
• Build and nurture relationships with key customers, builders, and contractors.
• Supervise and develop a professional team of detailers, project managers, and support staff through training, coaching, and performance management.
• Provide vision, planning, and mentorship for day-to-day operations.
• Coordinate recruiting, hiring, and onboarding of new detailing personnel.
• Manage internal team priorities in collaboration with the sales manager and special projects coordinator.
• Assign and oversee detailing and project management workloads, ensuring timeliness, accuracy, and compliance with standards.
• Forecast backlog tons and timing; conduct capacity planning and staffing adjustments as needed.
• Manage inventory control, scheduling, and detailing throughput to align with customer demands.
• Oversee change order management, lump sum contracts, commercial review, and job tracking from award to completion.
• Ensure full documentation and root cause analysis of cost-of-quality issues (errors in fab, detailing, etc.).
• Evaluate and maximize freight efficiency and load optimization.
• Assess and adjust strategic focus based on project mix, timing, and divisional goals.
• Review and approve detailing vendor invoices and back-charge resolutions in coordination with sales.
• Evaluate and manage commercial risk, including litigation, warranty programs, and complex project review.
• Lead division quality initiatives and ensure adherence to CRSI standards and the manual of standard practice.
• Serve as a key point of contact for audits, internal assessments, and continuous improvement initiatives.
• Recommend and implement detailing technology or process enhancements.
• Coordinate with peers to raise collective performance across departments.
• Best-mark with other Nucor divisions to improve competitiveness and customer preference.
• Provide consultation to other Nucor rebar fabrication locations when needed.
• Other duties as assigned by supervisor.

Minimum Requirements

Preferences

Special Demands

Physical Demands

Nucor is an equal opportunity / affirmative action employer M / F / disabled / vets and a drug free workplace.