Route Support Specialist

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At

UniFirst , we Always Deliver—for our

customers and our people. Join us as a Route Coverage Specialist, a

key service professional integral to the success of our operations.

In this role, you’ll provide exceptional service by stepping in to

cover delivery routes when our Route Service Representatives (RSRs)

are unavailable. With training on multiple routes, you’ll ensure

our valued customers experience seamless service every time. This

dynamic, fast-paced opportunity is perfect for someone proactive,

agile, and who enjoys variety.

What Your Role

Entails :

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Develop Proficiency

Across Multiple Routes : Learn the ins and outs of

multiple routes, including customer-specific details, to provide

top-tier service.

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Deliver Garments and Product to

Customers : Safely load, transport, and unload clean

garments, flat goods, and other products to customers along

established routes. Collect and secure used or soiled garments and

products for return, ensuring timely and accurate service to meet

customer standards

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Provide Excellent Customer

Service : Step in and deliver high-quality service,

supporting strong customer relationships through positive

interactions and clear

communication.

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Problem Solving : Resolve

customer requests independently, using problem-solving skills to

ensure satisfaction and maintain customer

loyalty.

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Operational Excellence :

Accurately manage invoices, conduct inventory audits, and maintain

the safety and appearance of your

vehicle.

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Safety :   Follow all

traffic laws, safety standards, and company policies to ensure the

safety and well-being of yourself, your customers, and the

company.

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Route

Support :   Collaborate with the Service and

Management Teams to support new account installations, assist RSRs

on routes, contribute to rerouting efforts, and collections. You

will also have the opportunity to upsell and strengthen customer

relationships.

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Effective Communication :

Share customer feedback and potential solutions with location

leadership. Stay informed about competitor activity in the local

market.

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Core

Competencies :

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Time Management &

Adaptability : Ability to adapt to changing routes,

conditions, and customer

needs.

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Customer-Centric Mindset :

UniFirst is a service-driven company, and as a Route Specialist,

you’ll play a crucial role in ensuring customer

satisfaction.

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Collaboration & Team

Support : While autonomy is key, collaboration within

the Service, Production, Sales and Office Department is essential

to ensure success.

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Why You’ll Enjoy This

Role :

Variety : Every day brings

new routes and new experiences, ensuring no two days are

alike.

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Agility : Perfect for those

who thrive in a fast-paced environment and enjoy navigating

different routes, weather conditions, and

schedules.

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Autonomy : Work independently

while being part of a supportive team that values service

excellence and adaptability.

Qualifications

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What You Bring to

UniFirst :

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Driver’s License & Safe Driving

Record : Must be at least 21 years old with a valid

driver’s license, a clean driving record, and reliable

transportation.