Senior Salesforce Administrator

Senior Salesforce Administrator

Company : The Boeing Company

Boeing Global Services (BGS) is hiring a Senior Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation based in Seattle, Washington or Dallas, Texas . You'll be the primary admin for our Service Cloud implementation, manage integrations and security, and partner with Product, Data, and Engineering teams to deliver scalable, secure, and measurable improvements in agent productivity and customer satisfaction.

What You'll Do

• Operate as the day-to-day Salesforce Administrator for Service Cloud users : Manage configuration, Flows, security model, permission sets, sharing, and org settings
• Support Service Cloud architecture and scalability efforts to support high-volume support operations
• Support the Implementation of AI-driven automation (Agentforce / Einstein / Next Best Action) for intelligent routing, auto-classification, and agent assistance
• Support integration of Salesforce Order Management, MuleSoft / Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps
• Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect)
• Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams
• Experience Cloud configuration and Knowledge base enablement to improve deflection and self-service
• Ensure data integrity and governance : validation rules, structured imports, and steward collaboration
• Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX)
• Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross-team resolution
• Train and enable users; create documentation and release notes

Who you are

Basic Qualifications (Required Skills / Experience) :

Preferred Qualifications (Desired Skills / Experience) :

Drug Free Workplace :

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits :

At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range :

Level 4 : $127,500 - $172,500

Level 5 : $160,650 - $217,350

Language Requirements :

Not Applicable

Education :

Bachelor's Degree or Equivalent

Relocation :

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement :

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive :

This is not a Safety Sensitive Position.

Security Clearance :

This position does not require a Security Clearance.

Visa Sponsorship :

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift :

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.

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