Client Success Operations Specialist

Job Description

Job Description

POSITION DESCRIPTION

The Client Success Operations Specialist plays a critical role in ensuring our clients receive exceptional support and experience high-impact engagement programs. This role blends technical support, client advocacy, and program execution to drive platform success and employee engagement outcomes.

POSITION REQUIREMENTS

• Bilingual proficiency in English and Spanish preferred
• 3+ year of client-facing experience (Client Service, Client Success, or other related disciplines)
• Self-starter with a great attitude and high degree of empathy
• Fantastic written and verbal communication skills
• Tech savvy-Working knowledge of SaaS Technology Platforms, Help Desk Software, Salesforce
• Technical aptitude and troubleshooting skills to identify and effectively escalate product issues
• Ability to work independently, cross-functionally, and on multiple projects simultaneously
• Excellent problem-solving skills, strategic and analytical capabilities in a fast-paced environment with evolving priorities
• Desire to grow in the Employee Experience Industry, with interest in growing relationships and / or Product knowledge
• Ability to listen, understand and respond to external and internal clients’ needs in a timely manner; client service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects and / or meet deadlines.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.

ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.