Coordinator, Customer Support

Job Description

Job Description

Overview

Good people, working with good people, for our common good.

Sound good?

KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

Responsibilities

The Customer Support Coordinator is responsible for managing customer inquiries, troubleshooting issues, and ensuring efficient communication between teams to resolve unresolved customer concerns. This role requires in-depth knowledge of products, policies, and systems, allowing them to handle a range of customer interactions through phone, email, and text with a focus on effective problem-solving and resolution. Key responsibilities include the production of national promotions and publications, coordination and system entry of promotions, and ensuring order-to-cash compliance. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values. Hybrid - available to work a rotating Sunday shift

Qualifications

SKILLS, KNOWLEDGE AND ABILITIES :

• Detail-oriented, action-oriented, and possess perseverance and drive for results.
• Organized with ability to have solid planning, and priority setting skills, strong problem-solving skills.
• Ability to establish credibility and to be decisive but be able to recognize and support the organization’s preferences and priorities.
• Service oriented, but assertive and / or persuasive.
• Excellent communication skills and ability to get along with diverse groups of people.
• Analytical skills and solid customer service skills are necessary.
• Must be proficient with MS Office with advanced Excel skills.

EDUCATION AND EXPERIENCE :

PHYSICAL REQUIREMENTS :

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.