Staff Data Scientist, Ranking

About the Team

Our Ranking team's mission is to help every patient find the right provider for their needs. We are building the matching system that powers this connection, from search and discovery to ranking and personalization. Our goal is to combine cutting-edge machine learning with a deep understanding of patient and provider experience.

About the Role

We're looking for a Staff Data Scientist to advance how we connect patients with the right therapist. You will evaluate the product experience and underlying ML systems that help patients find their best-fit clinician. Your research will power our understanding of the matching performance and help us prioritize experiments to drive improvements. You will work closely with the engineering teams to turn your findings into concrete changes to the patient experience. This is an opportunity to bring both scientific rigor and empathy to a problem that truly matters — helping people access effective, personalized mental healthcare.

What You'll Do

• Analyze and evaluate the performance of our search and ranking systems using offline and online metrics
• Develop frameworks to measure relevance, conversion signals, and long-term patient outcomes
• Conduct exploratory research to identify new search and ranking signals, along with opportunities for personalization
• Partner with ML engineers to translate research findings into production-ready models and features
• Collaborate with product, clinical, and engineering teams to define success metrics and guide experimentation.
• Clearly communicate findings, recommendations, and business implications to both technical and non-technical stakeholders

What We're Looking For

Nice to Have

Compensation & Benefits :

The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Equity compensation

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