Customer Service Clerk

We are seeking a Customer Service Clerk to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities :

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Prepare and handling day-to-day documents for delivery.
• Coordinate and liaise with customers, forwarders & warehouse for shipment readiness and delivery schedules.
• Work directly with customers to provide assistance and answer questions, and process orders.
• Data Entry.
• Scan all daily mail & Index.

Qualifications :

Essential Duties :

About FileBank Inc :

At FileBank, our mission is to empower organizations with secure, efficient, and sustainable solutions for managing and protecting their information. For over 40 years, we have helped businesses, government agencies, and institutions navigate the complexities of data compliance, security, and digital transformation.