Universal Banker - Float

Position Overview :

As part of the Retail Branch team, the Part-time Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank to expand and strengthen client relationships while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client's needs. The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between all branch locations as needed.

Responsibilities :

Client Relationship Management :

• Build and maintain strong relationships with clients, local businesses, and community organizations through in person and planned appointments.
• Open new accounts, including checking, savings, and other deposit accounts. Assist with account maintenance, such as updates, closures, and changes.
• Address Client inquiries and concerns in a timely and professional manner, involving Branch Management when applicable.

Risk Management and Compliance :

Performance Monitoring and Reporting :

Development and Training :

Digital Literacy :

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills

DUTIES SUPERVISED : Branch Sales and Service, Branch Operations, Safe Deposit

POSITIONS SUPERVISED : N / A

EXPERIENCE : One to three years of similar or related experience. Proficiency in MS Office Suite, specifically WORD, EXCEL and PowerPoint.

EDUCATION : A high school education or GED. Bilingual proficiency (English / Spanish) is considered a desirable attribute.

PHYSICAL REQUIREMENTS : Must be able to stand for extended periods.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Ascend Bank participates in E-Verify.

EOE / AA / M / F / D / V