IVR Developer

Job Title : IVR Developer

Location : Chicago, IL

Duration : Contract

Skills Required :

• Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.
• Experience in Genesys composer and IVR call flow development is must.
• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object
• Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP)
• Genesys, Cisco and Azure Certifications Preferred.
• Familiarity with Contact Center technologies, integration experience with Avaya Interaction Center and PBX like Avaya / Cisco
• Good troubleshooting skills (Log reading, tracing calls and analyzing issues)
• Proficient in Oracle
• Excellent analytical skills. Must have the ability to understand problems, identify root cause and derive potential solutions.
• Ability to apply technical / end-user knowledge to a range of situations.

Regards,

Ashutosh Pasbola

Assistant Manager | Syntricate Technologies Inc.

Direct : (781)-552-4332| Fax : 781-649-0786

Email : ashutosh@syntricatetechnologies.com | Web : www.syntricatetechnologies.com

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